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Wipro Infotech gets ISO 9002 for facilities management

The Indian Register Quality Systems have certified Wipro customer services for quality management system where the audit included the company's offices as well as customer sites where FM service are being rendered.

T O D A Y

• Licence to kill • VSNL-MTNL effort • HP's Web expressway • Wipro gets ISO 9002

Wipro pioneered facilities management services in India in 1995 with the branding Wipro ManageIT.

Leading corporations across the country such as ICICI, the Delhi Stock Exchange and General Electric Group of companies subscribe to Wipro ManageIT.

Wipro's FM services include Help Desk, Desktop Services, Asset Management, Network Management, Data Center Services, Mail Services and Disaster Recovery Services.

Through Facilities Management, Wipro integrates the planning operations and day to day management of IT resources into the business needs of the client at the client's workplace.

Wipro is currently managing over 40 operations and IT resources of financial institutions, manufacturing organisations and stock exchanges. Wipro has collaborated with Computer Services Corporation, the world's third largest FM services provider and Computer Associates, the largest business software company, for servicing the Indian market.

In the international market, Wipro Customer Services offers FM services in the specialised areas of technical escalations network support operations and in running the clients' Answering Centres.

The focus markets are North America and the Asia-Pacific region. Wipro Customer Services has a decade-long relationship with majors like Sun, Tandem, JP Morgan, Sequent, Exodus, AT&T, Acer, Cisco, Micom and UB Networks.

The Wipro Infotech Group is a part of the Rs 18.3 billion diversified and integrated Wipro Corporation operating in services, technology products and consumer products.

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